Terms and Conditions


DEPOSIT FOR ONLINE BOOKINGS

Online bookings will be charged a deposit of the total fare amount of the trip. The balance plus road tolls, additional airport parking fees, and waiting time incurred, and / or additional charges as per the conditions below, will be payable directly to the driver.


Please note that credit card payments made in the vehicle will incur a credit card merchant fee. 
 


ADDITIONAL CHARGES

that may apply (road tolls / special events & occasions / public holidays / early morning & night rate):

Road Tolls:

The rate given for your transfer may not include road tolls, which if there is during your trip, will be payable to the driver. 
Special Events/Occasions / Public Holidays / Early Morning & Night Rate; The rate may not include a surcharge for bookings that are for Special Events/Occasions, Public Holidays, and Early Mornings or Late Nights. If there is an additional charge, we will advise prior to confirming your booking. 
 


AIRPORT PICKUPS:


All flights are monitored and if there are any delays, we will try our best to accommodate given that it won't cause any disruptions to other bookings that the driver may have. If we cannot accommodate your airport pickup due to delays, we will call upon affiliates to try and assist. If we or our affiliates cannot cover your booking, we will advise so via text and / or email. 


PLEASE NOTE:

If a flight number is not provided for bookings from the airport, we have the right not to assign or dispatch a driver as we cannot keep track of the flight. If we do dispatch a driver, we will do so as per the booking time, and only allow 10 minutes waiting time which then waiting time charges will apply. 
All deposits charged will be nonrefundable if any of the above does occur. 
 


WAITING TIME:


Waiting time of 10 minutes from any location other than the airport is free of charge. After 10 minutes, there is a charge of $1.50 per minute which is payable to the driver. 


Waiting time charges from airport:


International Airport - 60 minutes waiting time allowed from when the flight is confirmed landed. 
Domestic Airport - 30 minutes waiting time allowed from when the flight is confirmed landed. 
If a specific pickup time is requested, the waiting time will apply after the time the car was booked for. We will try our best to adjust the pickup time if your flight arrives early or delayed but this cannot be guaranteed due to other bookings the driver may have. 
$1.50 per minute plus any additional airport parking/toll fees is applicable after the allowed waiting time from the airport. 
Please note, if our driver cannot make contact with you after the allowed waiting time, he/she has the right to leave, and the full fare amount will be charged and nonrefundable.

MULTIPLE PICK-UPS/DROP-OFFS:


The rate does not include multiple pickups or drop offs if it was not booked so prior. 
If multiple pickups or drop offs is required, an additional $10 per pickup and drop off is payable to the driver. This only applies if the multiple pickups and drop off is on route to the destination and includes up to 2 minutes waiting time ($1.50 per minute is charged after 2 minutes which is payable to the driver). 
If multiple pickups and drop offs are not on route to the destination, the additional cost should be negotiated with the fleet manager, driver and / or our office, which is also payable to the driver.

CANCELLATIONS:


All cancellations need to be in writing by emailing bookings@kidslimo.com.au 
Cancellations made 6 hours prior to the pickup time are nonrefundable.
The full fare is also chargeable if passengers don't show up to a booking after the allowed waiting time and if the driver/office cannot make contact with the passengers. 
The full fare will be charged if passengers cancel or decide not to use the service 6 hours prior to the pick-up time. 
Deposits for bookings are nonrefundable. 
Pre-payments for bookings will incur a 10% cancellation fee.

Reservation Modifications

Once confirmed, your Hire Car reservation price will not change unless you change the details of your booking or extend your time/s. Should you need to modify transport times, routes or dates – please advise us by email bookings@kidslimo.com.au or phone 02 8798 6169 or sms 0481 97 87 97 Every effort will be made to accommodate your request however we cannot guarantee late changes to reservations. You have the right to cancel your reservation subject to our cancellation policy.

“No-Show” Policy

To ensure and guarantee an on time arrival car at Kidslimo, it is necessary to reserve and dispatch a specific hire car and executive driver to meet each customer. It is therefore necessary to charge for the car hire services (as a hotel must charge for a guaranteed room) in the event the passenger is a “no show”. You can avoid the “no show” charge by giving us a call before the driver is dispatched. International bookings require 24 hours notice prior to the booked time. A No-Show will be charged the total amount of the confirmed fee if you do not “present” at the nominated time and place.

Unforeseen Circumstances

We will make every effort to arrive at your collection & destination locations on time. However, occasionally, allowances must be made for unforeseen circumstances such as traffic, road and weather conditions, illness, vehicle breakdown etc. We cannot assume responsibility for circumstances beyond our control. Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of commission, we reserve the right to substitute a vehicle/vehicles. We will make every effort to supply an alternate luxury vehicle and advise you prior to pick up.

Limits of Liabilities and Insurance

Maximum liability shall be limited to a full refund of monies paid pertaining only to the trip in question. All care will be taken by us, but no liability will be assumed. No claim for Liquidated Damages, Consequential Loss or for any other eventuality shall be admissible. Our Insurance policies cover our passengers whilst inside our vehicle/s & en route only.

Vehicle Damage and Bad Behaviour

If you or any person or part of your party damage or soil our luxury vehicle, interior or exterior, including all fittings and fixtures, you will be liable for all costs incurred to rectify said damage. If you or any person or part of your party behave in a manner deemed unsafe, crass or damaging or you or any part of your party is considered intoxicated, before, after or whilst en route, we reserve the right to abort travel, evict you from the vehicle & terminate your reservation and no refund will apply. A police report will be submitted if necessary.

Safety Devices and Childseats

Seatbelts are fitted to all our vehicles and must be used by all passengers whilst the vehicle is in motion. Child restraints/booster seats must be used according to RTA guidelines. Failure to use the safety devices correctly, will be the sole responsibility of the passengers or passengers’ guardian/parent and/or the person or entity confirming the booking or shown on our invoice.

Vehicle Restrictions and Road Rules

There may be instances where vehicles are unable to clear speed humps, through turns, driveways, road closures etc., rendering some locations inaccessible. In this case, we will endeavour to collect/deliver passengers at the closest possible point we can. Should the driver deem any location or situation unsuitable for the vehicle, an alternative will be sought and used or termination of travel will occur if necessary – the driver’s decision will be final and no refund will be paid. Drivers will adhere stringently to all legal road rules at all times. All Drivers will plot their own travel route/s.

Credit Cards/Charge Cards

Credit Card details are taken for reservations against deposits, waiting time, cancellation, no-show, and vehicle damage etc. You will be notified of any pending additional payment. Paying by a credit or charge card will incur a merchant fee. Alcohol/Smoking, Vaping, and Illegal Substances/Materials Government legislation strictly prohibit Smoking and all illegal materials and substances in all licensed public vehicles.