Frequently Asked Questions
FAQ’s
We used top quality child seats with the Australian Standard AS/NZS 1754. We used brands like Maxi Cosi, Mothers Choice, Safe-n-Sound and Infasecure. Our Child seats are suitable for newborn babies up until the age of 4 years, as well as booster seats for children up until the age of 7 years.
For infants, it is best to have the child seat setup rear facing up until 6 months old, it’s recommended up until 10 to 12 months of age. Then we setup forward facing child seat up until the age of 4 to 5 years old, depending on the height of your child. Then we setup booster seat up until the age of 7 years.
When selecting a vehicle type from the drop down box in our quote and booking forms, it shows the passenger and luggage capacity for each of the vehicles. Also please note that all luggage should be in the boot of the vehicle, we don’t put luggage onto spare seats as this can be a safety hazard.
No, our prices are fixed and transparent, you only pay more for unscheduled stops and if you keep the driver waiting any more than the free courtesy waiting times.
No you don’t as the driver monitors the flight.
You should always put down the flight landing time and we will track the flight and the driver will go into the terminal when the plane lands. We allow free waiting times of 30 minutes at the domestic and 60 minutes at the international airports – from the time that the plane actually lands.
You will need to call us ASAP and we will try to re-arrange your car at no extra charge, but you need to do this as soon as you know, if you leave it too late then charges will apply for a late cancellation.
No you don’t, your time starts upon touchdown of the aircraft.